Front Desk Agent / Night Auditor

Marriott • Tumwater, WA

4d • $18 - $21 • Onsite

About The Position

We are excited to open a brand-new TownePlace Suites by Marriott and are looking for friendly, dependable, and guest-focused team members to join our Front Office team. We are hiring for both Front Desk Agent and Night Auditor positions. While the primary responsibilities are similar, the Night Auditor position includes additional overnight accounting and audit responsibilities. As a member of our opening team, you'll have the opportunity to help establish the service culture and standards of our new hotel from day one.

Requirements

• Friendly, outgoing personality with a genuine desire to help guests.
• Excellent communication and customer-service skills.
• Dependable, punctual, and reliable.
• Professional appearance and demeanor.
• Strong attention to detail and accuracy.
• Ability to remain calm and professional when handling guest concerns.
• Basic computer and math skills.
• Ability to learn hotel systems and procedures.
• Ability to multitask and prioritize responsibilities.
• Night Auditors must be comfortable working independently during overnight hours.
• Availability to work weekends and holidays as needed.

Nice To Haves

• Previous hotel or customer-service experience is preferred but not required.

Responsibilities

• Welcome guests with a warm, friendly, and professional attitude.
• Check guests in and out efficiently and accurately.
• Assist guests with reservations, room assignments, directions, and general requests.
• Answer telephone calls and respond to guest inquiries.
• Process payments and maintain accurate guest accounts.
• Handle guest questions, concerns, and service recovery professionally.
• Provide information about hotel amenities, local attractions, restaurants, and services.
• Maintain accurate guest and hotel records.
• Communicate effectively with Housekeeping, Maintenance, and other hotel departments.
• Monitor the lobby and front desk area to ensure it remains clean, organized, and welcoming.
• Protect guest privacy and confidential information.
• Follow Marriott brand standards, hotel policies, and operating procedures.
• Maintain a professional and secure front desk environment.
• Assist with other hotel duties as needed.
• Complete the nightly audit and accounting procedures accurately.
• Balance daily hotel transactions and verify financial records.
• Review guest accounts, payments, room charges, and reservations for accuracy.
• Prepare daily financial and operational reports.
• Reconcile discrepancies and communicate issues to management.
• Complete required end-of-day procedures in the hotel's property-management system.
• Monitor the hotel and assist overnight guests with requests and emergencies.
• Communicate important overnight information and outstanding issues to the morning team.
• Assist with morning breakfast setup as needed.
• Perform light overnight hotel duties to maintain a clean and welcoming environment.
• Follow all cash-handling, security, safety, and overnight operating procedures.

Benefits

• Opportunity to be part of a brand-new hotel opening team.
• Competitive hourly pay.
• Employee hotel discounts.
• Training and development opportunities.
• Opportunities for advancement as the hotel grows.
• A professional and team-oriented work environment.
• Opportunity to build your hospitality career with a Marriott-branded property.
• Paid Time Off
• Paid Sick Time
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Travel Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed