Front Desk Night Auditor
Sun Hill Properties Inc.•Littleton, CO
•Onsite
About The Position
The Front Desk Night Auditor is a critical role responsible for supporting the night audit team and ensuring smooth front desk operations during late-night and early morning shifts at the hotel. This position requires strong attention to detail, excellent customer service skills, and the ability to work independently during overnight hours.
Requirements
- High School diploma or equivalent required
- Strong customer service and communication skills.
- Excellent attention to detail and accuracy with numbers.
- Ability to work independently with minimal supervision.
- Proficiency with computers
- Ability to remain calm and professional during emergencies or stressful situations.
- Must be able to bend, crouch, kneel, and twist in the work area.
- Must be able to maneuver around property.
- Must be able to sit, walk and stand for prolonged periods of time.
- Must be able to operate a computer, telephone, and copier.
- Must have manual dexterity to operate all office equipment.
Nice To Haves
- Previous front desk or hospitality experience preferred
- experience with Marriott PMS (FOSSE) preferred
- Basic accounting or bookkeeping knowledge is a plus
Responsibilities
- Provide backup and relief for the primary night auditor, covering shifts as needed
- Perform nightly financial reconciliation and audit of hotel transactions
- Process guest folios, ensuring accuracy of charges, payments, and account balances
- Verify and balance daily cash and credit card transactions
- Prepare daily revenue reports and financial summaries
- Handle guest check-ins, check-outs, and room assignments during night shifts
- Respond to guest inquiries and resolve issues professionally and efficiently
- Manage incoming phone calls and guest communication
- Maintain hotel security and monitor front desk areas
- Post room charges and process guest billing
- Update and maintain guest reservation systems
- Assist with night audit software and hotel management systems
- Handle emergency situations and guest requests promptly
- Maintain a clean and organized front desk area
- Print out required reports to complete the daily flash from the system
- Start completing items on the AM Checklist prior to the first agent arriving for the shift
- Perform other duties as assigned by Management
Benefits
- Pay rate: $21.00 per hour
- Medical, dental, vision insurance
- 401(k) with company matching
- Exclusive worldwide Marriott employee travel discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
