Front Desk - Night Auditor
About The Position
The Night Auditor plays a key role in ensuring smooth overnight operations, attending to guest needs—including registration, checkout, and cashiering—and ensuring daily financial reports are accurate and complete. Located just off I-90 near the Gorge Amphitheatre, Holiday Inn Express – George serves as the premier hospitality destination in Central Washington for concertgoers, leisure travelers, and business guests. Our hotel offers modern accommodations, complimentary hot breakfast, a fitness center, and convenient access to local wineries, outdoor recreation, and the Columbia River. As part of the IHG Hotels & Resorts family, we are dedicated to delivering exceptional guest experiences while maintaining the highest standards of service and hospitality.
Requirements
- High School Diploma/GED required
- Experience handling cash, credit card procedures, and basic math concepts
- Proficient in multitasking and problem-solving
- Ability to work independently with minimal supervision
- Availability to work overnight shifts, weekends, and holidays
Nice To Haves
- Previous hospitality or customer service experience preferred
- Strong attention to detail and organization skills
Responsibilities
- Review all guaranteed arrivals and verify that all credit cards are valid by running numbers not already in-house
- Check in and check out guests efficiently and courteously
- Explain and provide any promotional items to each guest checking in
- Respond promptly to guest inquiries or complaints and offer alternate solutions when appropriate
- Complete nightly audit procedures to balance daily revenue and reconcile accounts
- Cover other hotel areas as needed, including breakfast setup, lobby upkeep, or guest assistance
- Document guest accidents or incidents using the appropriate report forms
- Record maintenance issues and safety concerns in the maintenance log
- Maintain a clean, organized, and professional front desk area
- Take the initiative to greet guests in a friendly and welcoming manner
- Ensure compliance with all IHG brand and company policies
- Perform other duties as assigned
Benefits
- $17.13/hour
- Travel Discounts (IHG Brand Family)
- Sick Pay
- Medical/Vision/Dental Insurance for Full-Time Employees (after 90 days)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
