Front Desk Member Services Representative - Level II Fitness

TBK Bank Sports Complex•Bettendorf, IA

7d•Onsite

About The Position

The Member Services Representative for Level II Fitness will be responsible for providing exceptional customer service to our members and guests. As a Member Services Representative, you will be the first point of contact for anyone walking into our club and will play an integral role in contributing to the overall success of the club and the company.

Requirements

High school diploma or equivalent
Excellent customer service skills
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Proficient in Microsoft Office and basic computer skills
Ability to work flexible hours, including evenings and weekends
Must be able to pass a background check

Responsibilities

Greet and acknowledge members and guests as they enter the club
Check in members and guests and ensure they have a positive experience
Answer the phones and direct calls appropriately
Receive and process payment for membership, program sales and any other cash transactions while practicing proper cash handling procedures
Call new members to ensure a smooth transition to our facility, informing them of our referral program, and other membership benefits
Assist members and guests with inquiries and concerns
Resolving issues: de-escalating complaints/conflict, and providing solutions to members
Provide information about club services and amenities, along with promoting any internal programming
Maintain a clean and organized front desk and gym area
Understand and follow all safety rules and regulations including knowledge of emergency procedures and location of emergency equipment.
All other duties assigned by Level II management team