Front Desk Sales / Member Services

Fox Chapel•Fox Chapel, PA

5d•Onsite

About The Position

In this position, you’ll be one of the first people families interact with at Goldfish Swim School. You will be responsible for supporting membership growth and delivering an exceptional family experience through sales, relationship building, and front desk operations. The work environment contains a warm, humid pool environment with moderate noise levels. We’re looking for enthusiastic team members who enjoy connecting with people, achieving goals, and creating positive experiences.

Requirements

Strong sales skills
Ability to connect with people
Motivated by accomplishing goals
Support business growth
Ability to build relationships
Help people find the right solution for their needs
Lifeguard, CPR, First Aid, and AED certification (training provided)

Nice To Haves

Experience in sales
Experience in customer service

Responsibilities

Growing membership by connecting with prospective families and helping them find the right swim lesson program, contacting new inquiries promptly and converting into memberships
Achieving daily, weekly, and monthly enrollment goals
Building relationships with current and prospective members through phone calls, follow-up communication, and in-person interactions
Delivering exceptional customer service while answering questions and resolving concerns
Processing registrations, scheduling lessons, and supporting front desk operations, maintaining accurate records and assisting with administrative responsibilities
Coordinating birthday parties and in-school special events
Creating a welcoming, clean, and organized environment for members and guests
Supporting a positive team culture and contribute to the overall Goldfish experience