Member Services Representative - Front desk

Crunch Fitness - Fitness Growth Capital•Nashua, NH

2d•Onsite

About The Position

The Member Services Representative is responsible for greeting members and guests, managing check-ins, handling phone calls, promoting special events, and maintaining a welcoming atmosphere. This role also involves membership sales, retail sales, scheduling services, processing payments, and ensuring the cleanliness and organization of the work area. The representative will assist with various projects as delegated by management and adhere to all company policies.

Requirements

Fluent in English
Proficient reading and writing skills
Computer Skills

Nice To Haves

Strong customer service skills

Responsibilities

Membership Sales
Greet all members & guests with a smile and wish them well as they exit the club
Check in all members and guests in accordance with company procedures
Facilitate any messages on club software at member check-in
Answer phones in courteous, helpful, professional manner
Communicate special events to members and guests
Maintain an atmosphere, which makes members feel welcome
Facilitate all member requests or forward to a manager
Maintain professional disposition at all times
Sell retail products
Schedule member services: tanning, etc
Facilitate payment of member services in accordance with company procedures
Know club facility, services, and schedules
Maintain a clean and organized work area
Assist in all projects as delegated by club management
Follow all policies and procedures in the Employee Handbook
Opening and closing duties