Front Desk Medical Receptionist, Lead

SB Clinical Practice Management Plan•Lake Grove, NY

16h•Onsite

About The Position

The Lead Medical Receptionist will assist the department with coordination of the daily operations of the front desk, and other duties to ensure efficient work flow and patient care. This role supports the Ambulatory Office Manager in handling routine administrative duties, overseeing office operations and clerical staff, and supervising front desk staff. The position also serves as a liaison for the department with third-party payers, federal and state agencies, referring physicians' offices, and patients. Responsibilities include performing all necessary receptionist duties, utilizing the Electronic Medical Record (EMR) system, facilitating patient flow, scheduling appointments, obtaining referrals and authorizations, and ensuring HIPAA guidelines are followed. The role may also require providing coverage for night hours and weekends as needed, updating client information, and maintaining a clean reception area.

Requirements

Associate’s degree. In lieu of degree will consider two (2) years of experience working as a Medical Receptionist in a high-volume physician practice.
Three (3) years of experience working as a Medical Receptionist in a high-volume physician practice.
Must be proficient in using an EMR and a practice management system.
Must have the ability to multi-task and detail oriented.
Must have general knowledge of clerical practices and clinical procedures.
Must have basic computer skills, including emailing and proficiency in Microsoft Word and Excel.
Must have excellent organization skills.
Must have superior written and expressive communication skills.
Must have ability to work as an efficient team member.

Responsibilities

Support the Ambulatory Office Manager in handling the routine administrative duties of the practice, which includes overseeing office operations and clerical staff.
Aid the Ambulatory Office Manager in supervising front desk staff, providing feedback for evaluations, counseling, and disciplinary actions, and creating monthly and daily staff schedules as required.
Assist the Ambulatory Office Manager in serving as the liaison for the department with third-party payers, federal and state agencies, referring physicians' offices, and patients.
Perform all necessary receptionist duties including answering, screening, and routing of phone calls.
Assess telephone calls, including determining urgency of calls and referring urgent medical queries to physician or nurse immediately.
Utilize Electronic Medical Record (EMR) and/or other systems for check-in/check-out processes including verifying patient demographics, insurance information, obtaining patient signatures on applicable patient forms, and have the patient complete any paperwork associated with the visit.
Enter/scan patient data into the EMR.
Collect any necessary payments and process accordingly.
Facilitate patient flow by notifying the provider of patients’ arrival, delays or backlogs and communicate with other staff and/or patients as necessary.
Schedule patient appointments and remind the patients of any necessary documentation that may be required for their appointment.
Obtain/retrieve referrals/authorizations/eligibility verification that may be required.
Telephone patients if there is a change in the physician’s schedule and/or if the patient’s appointment needs to be rescheduled.
Keep office supplies adequately stocked by anticipating inventory needs and placing orders or advising office manager of items needed.
Ensure HIPAA guidelines are followed at all times.
Provide additional coverage for night hours and weekend, as needed.
Updating and maintaining integrity of client information.
Maintain clean and organized reception area.
Perform all other duties as assigned by management.