Front Desk Manager- Le Meridien Fort Worth Downtown

Remington Hospitality • Fort Worth, TX

2d • Onsite

About The Position

The Front Desk Manager at Le Meridien Fort Worth Downtown is responsible for anticipating guest needs, maintaining positive guest relations, and ensuring a smooth check-in and check-out process. This role involves managing front office staff, resolving guest complaints, and accurately operating the MICROS system. The position requires the ability to work in a standard office environment, with prolonged periods of sitting and computer work, as well as occasional standing and walking. Effective communication, fine motor skills for computer use, and the ability to lift up to 25 pounds are also necessary.

Requirements

• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer (6-8 hours a day).
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10--25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset.

Responsibilities

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed