Front Desk Manager Turquoise Place

Spectrum Resorts • Orange Beach, AL

2d • Onsite

About The Position

The Front Desk Manager is responsible for supporting the Front Desk team by ensuring a high level of team and guest satisfaction, maintaining a safe and productive work environment, and promoting Spectrum values.

Requirements

• Minimum of 2 years of Front Desk experience, required
• Minimum of 1 year of supervisory/management experience, required
• Must possess excellent written and verbal communication.
• Must have above average computer skills with Microsoft Office programs knowledge and the ability to learn property-specific systems.
• Must have excellent team leadership and developmental skills
• Must be able to encourage a positive attitude in all team members.

Responsibilities

• Supervise the Front Desk team to include scheduling, hiring, training, discipline, etc.
• Oversee preparation of daily activities/duties of Front Desk.
• Oversee the completion of checklists; audit checklists for accuracy
• Ensure guest arrival/departure information is prepared.
• Assist team with checking guests in/out and other duties as needed
• Audit daily reports from Front Desk to ensure proper check/cash handling and daily reports are balanced
• Ensure that calls are answered promptly and courteously.
• Assist with problem resolution
• Maintain good communication between departments
• Perform other duties as assigned

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed