Front Desk Manager
StepStone Hospitality•Portland, ME
•Onsite
About The Position
DoubleTree by Hilton Hotel Portland is proudly managed by StepStone Hospitality, a leading hospitality management company dedicated to delivering exceptional guest experiences and fostering team member growth. We are seeking a professional and customer-focused Front Desk Manager to lead daily front office operations. This role ensures outstanding guest service, effective team leadership, and smooth front desk performance.
Requirements
- Previous hotel front desk or hospitality management experience preferred
- Strong leadership and communication skills
- Excellent customer service abilities
- Experience with hotel PMS systems preferred
- Flexible schedule, including evenings, weekends, and holidays
Responsibilities
- Supervise, train, and support front desk team members
- Deliver exceptional guest service and resolve guest concerns
- Manage staff scheduling and shift coverage
- Oversee check-in and check-out operations
- Monitor reservations, occupancy, and revenue opportunities
- Ensure compliance with hotel policies and brand standards
- Coordinate with housekeeping and maintenance for room readiness
- Prepare reports and assist with operational planning
Benefits
- Competitive salary (based on experience)
- Health, dental, and vision insurance
- Paid time off
- Employee discounts at Hilton Hotels & Resorts properties
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
