Front Desk Associate - Marquee Park Place

Action Property Management • Irvine, CA

8d • Onsite

About The Position

Action Property Management is seeking a Full-Time Front Desk Associate to join their luxury association, Marquee Park Place in Irvine. The role involves representing Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction. Responsibilities include maintaining the appearance of the front desk area, lobby, and main elevators, monitoring lobby activity and maintaining access control, providing concierge services, completing a Daily Activity Report, answering and directing phone calls, receiving and distributing resident parcels, addressing resident and guest concerns, and demonstrating a strong understanding of the association's governing documents.

Requirements

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
• High school diploma or GED equivalent is required.
• At least 1 year of customer service experience.

Nice To Haves

• Hospitality, luxury retail or fine dining experience is preferred.
• Hospitality Management college students or recent graduates are highly desired.
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach

Responsibilities

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
• Maintain the appearance of the front desk area, lobby, and main elevators.
• Monitor lobby activity and maintain access control.
• Provide concierge services.
• Complete Daily Activity Report
• Answer and direct incoming phone calls.
• Receive and distribute resident parcels.
• Address resident and guest concerns and questions
• Demonstrate strong understanding of the association's governing documents.

Benefits

• medical
• dental
• vision
• pet insurance
• 401(k) with company match
• life and disability support for qualifying team members
• generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED