OEM Front Desk Manager Courtyard CLE University Circle

Concord Hospitality Enterprises • Cleveland, OH

9h • $41,000 - $62,000

About The Position

Concord Hospitality is hiring a Front Desk / Guest Care Manager to lead front office operations at the Courtyard CLE University Circle and ensure an exceptional guest experience. The role leads the hotel’s front desk team, which has frequent interaction with guests, and upholds Concord and brand standards. The manager inspires, coaches, and empowers associates to provide outstanding service and creates a supportive, inclusive workplace. Front Office Managers may advance to Assistant General Manager roles within a couple of years.

Requirements

• Strong communication, organization, and problem-solving skills.
• A hands-on, proactive leadership style and the ability to coach and motivate a team.
• Commitment to guest service, professionalism, and operational excellence.

Nice To Haves

• Previous hotel front office leadership experience.
• Financial acumen and experience with hotel systems.

Responsibilities

• Lead and oversee front desk operations to ensure superior guest service and satisfaction.
• Model responsiveness, professionalism, and a proactive, guest-focused approach.
• Train, coach, and mentor front desk staff in check-in/check-out, reservations, and guest service procedures.
• Empower associates to deliver excellent service and recognize their successes.
• Serve as Manager on Duty and support other hotel operations when needed.
• Partner with Sales, Revenue Management, and the General Manager to drive revenue and guest satisfaction.
• Oversee scheduling, payroll, recruiting, training, and development of front office staff.
• Maintain accurate financial controls and reporting, and ensure compliance with cash-handling procedures.
• Inspect guest rooms, public spaces, and exterior areas to monitor property quality standards.
• Promote a safe, secure, and compliant work environment and proactively address potential hazards.
• Support preventive maintenance and ensure the physical property is well-maintained.
• Inspire and support associates, encourage their development, and lead with integrity, transparency, respect, and professionalism.

Benefits

• Competitive wages.
• Comprehensive medical, dental, vision, life, and disability insurance.
• 401(k) with company match.
• Tuition assistance.
• Discounted hotel stays.
• Extensive training and career development opportunities.
• Eligibility for performance-based bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed