Front Desk Lead

MOUNTAIN VIEW PAIN CENTER•Denver, CO

23h•Onsite

About The Position

The Front Desk Lead will oversee many of the front desk activities, being the primary point of contact for the front desk employees and ensures all front desk job duty functions are handled proficiently. The Lead will also participate in the front desk tasks, which include but are not limited to greeting patients and visitors as they enter the clinic, making them feel welcome and assist with coordination of care using various software/database systems, confirming and scheduling appointments. Answers phones in a professional manner and assists callers with information as needed. Notifies medical personnel of their arrival as necessary, collects insurance information and payments if necessary, and takes responsibility for keeping the front reception area clean and organized. Outbound calling to reschedule patients’ appointments when designated.

Requirements

High School Diploma or equivalent
Customer service experience preferred
Strong attention to detail with an eye for accuracy
Strong communication skills
Proficient computer/typing skills
Ability to maintain confidentiality related to sensitive company and employee information
This position requires critical thinking
Problem solving
Organizational skills
Ability to multi-task and prioritize in a busy, fast-growth environment.
Ability to work independently with little supervision

Responsibilities

Oversee front desk operations for accurate and friendly services
Act as a primary point of contact for front desk staff
Scheduling patients
Facilitates Uber Rides for PI Patients as needed
Answering phones
Making outbound calls to patients that need to be rescheduled
Collecting insurance information
Scanning documents
Timely Correspondence between departments
Minimum outbound re-scheduled call attempts
Facilitate timely appointment transitions when patients have multiple appointments in one day
Ensure a clean and orderly reception area
Other administrative duties as assigned