Front Desk Lead
About The Position
Creative Dining Services is seeking a full time Front Desk Lead for the Haworth Hotel on the campus of Hope College, in Holland, Michigan. The Haworth Hotel, a 48 room boutique hotel, is located at the heart of Holland’s historic downtown district and Hope College’s lively campus, welcoming people worldwide for conferences, vacation stays, meetings and more. The ideal candidate will pride themselves on excelling in a leadership position while providing great customer, organization, multi-tasking, and have a desire to provide our guests with an exceptional experience throughout their stay. Creative Dining Services partners with college, universities, Fortune 100 companies, full-service senior living communities, conference centers and K-12 schools and camps to provide a different kind of hospitality and facility management services experience – one that’s fun, innovative, and focused on your community.
Requirements
- Excelling in a leadership position
- Providing great customer service
- Organization skills
- Multi-tasking skills
- Desire to provide guests with an exceptional experience
Responsibilities
- Provide leadership and instruction; keep management apprised of overall operations
- Refer and provide information to higher level manager/supervisor regarding issues or concerns; and perform other duties as assigned
- Navigates POS system
- Counts cash and reconciles credit card payments
- Acts as concierge for all hotel and conference guests
- Answers phone to take registrations, cancellations, and provide general information
- Performs general administrative tasks
Benefits
- Free meal + drinks every shift
- Daily pay option – get paid when you need it
- 24 hours holiday pay after just 60 days
- Free access to Hope College fitness center after just 60 days
- Free entry to Hope College sports & campus events
- Retail discounts at the campus bookstore +markets
- Health, Dental, Vision, Life insurance
- Accrued Paid Time Off
- Quarterly Bonuses
- 9 Paid Holidays
- 401(k) with match
- Hope College tuition assistance (you or dependents)
- Rouxbe (online culinary program used by top restaurants)
- Hospitality Training Institute of Michigan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
