Front Desk Intern - Summer 2027

Grand Traverse Resort • Acme, MI

9d • Onsite

About The Position

The Front Desk Intern serves as a resort ambassador, welcoming guests and carrying out front desk operations at Grand Traverse Resort & Spa. The internship provides hands-on hospitality experience, mentorship in service standards, and exposure to resort operations. Interns must be currently enrolled at a university, college, or community college and receive college credit for the internship. The role includes job shadowing in other departments, attending bi-weekly intern and committee meetings, completing internship projects, participating in customer service training, and working a flexible schedule of 30–40+ hours per week.

Requirements

• Relevant experience or customer service experience.
• Currently enrolled at a university, college, or community college and receiving college credit for the internship.
• Excellent guest service skills.
• High energy level.
• Good oral and written communication skills.
• Detail-oriented.
• Ability to type and input data into a computer.
• Ability to stand for long periods and lift up to 25 pounds.
• Ability to work unsupervised for long periods.
• Ability to handle multiple tasks simultaneously and work well under pressure.

Responsibilities

• Welcome guests and bid them farewell using 4 Diamond verbiage.
• Check guests in and out and maintain guest accounts.
• Remain knowledgeable about resort activities.
• Anticipate guest concerns and resolve them before they become complaints.
• Handle complaints with empathy and courtesy.
• Handle incoming telephone calls, the paging system, and guest messages.
• Follow safety and emergency policies and procedures.
• Maintain par stock of office supplies and order supplies when necessary.
• Clean and maintain the work area.
• Assist with PBX duties as needed.
• Maintain good rapport with fellow employees and reflect a positive attitude.
• Complete all assignments requested.
• Maintain open communication with the supervisor.
• Follow grooming and dress standards in the Employee Handbook.
• Understand and abide by the resort’s environmental practices.
• Perform other duties as assigned.
• Job shadow in other departments.
• Attend bi-weekly intern meetings and committee meetings.
• Complete internship projects.
• Attend customer service training.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed