Front Desk / Host

Dave & Buster's Inc.•Buffalo, NY

1d•$16 - $18•Onsite

About The Position

Dave & Buster’s offers a dynamic work environment where no two days are the same. This Front Desk / Host position provides flexible schedules to accommodate school or other jobs, and the opportunity to work with an awesome team. The role is crucial for ensuring Guests' initial impressions of Dave & Buster's are positive and welcoming. As a front desk/host, you will be a strong communicator, guiding Guests through their retail, game rental, and dining experiences, and acting as an ambassador to the building by greeting Guests with enthusiasm and coordinating various services.

Requirements

Must be friendly and able to smile frequently.
Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
Must demonstrate ability to read and communicate in English.
Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention.
Must be at least 16 years of age.
Ability to work days, nights, and/or weekends as required.
Ability to work in noisy, fast paced environment with distracting conditions.
Ability to read and write handwritten notes.
Ability to lift and carry up to 30 pounds.
Ability to move about facility and stand for long periods of time.
Ability to walk or stand 100% of shift.
Ability to reach, bend, and stoop frequently.

Nice To Haves

Restaurant, retail, or cashier experience preferred, but not required.

Responsibilities

Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones.
Smiles and greets Guests upon entering.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Bids farewell to Guests leaving.
Ensures everything was satisfactory and invites Guests to return.
Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
Reviews the cleanliness and organization of the Front Desk and Host station.
Ensures all menus are stocked and properly cleaned and maintained.
Checks for restocking of necessary supplies.
Brings all areas up to standard.
Discusses problem areas with Manager.
Conducts merchandise inventory during and after shift, if applicable.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Notifies Manager of any Guest that is perceived to be unhappy.
Assists other Team Members as needed or as business dictates.
Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
Delivers silverware as Guests are seated.
Makes timely and accurate calculations of bill transactions.
Greets and assists Guests efficiently and with a smile while processing transactions.
Is responsible for the reconciliation of any monies from their banks.
Completes “To Go” order transactions for Guests and ensures accuracy.
Sells merchandise from the Front Desk, if applicable.