Front Desk - Host

Dave & Buster's Inc.•Rogers, AR

1d•$11 - $13•Onsite

About The Position

Dave & Buster’s offers a dynamic work environment where no two days are the same, providing flexible schedules suitable for accommodating school or other jobs. The Front Desk and Host position is crucial for ensuring Guests' initial impressions are positive and welcoming. This role requires a strong communicator to guide Guests through their retail, game rental, and dining experiences, acting as an ambassador for the building.

Requirements

Must be friendly and able to smile frequently
Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B
Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times
Must demonstrate ability to read and communicate in English
Must be able to articulate clear greetings, requests for assistance, and farewells to Guests
Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention
Must be at least 16 years of age
Ability to work days, nights, and/or weekends as required
Ability to work in noisy, fast paced environment with distracting conditions
Ability to read and write handwritten notes
Ability to lift and carry up to 30 pounds
Ability to move about facility and stand for long periods of time
Ability to walk or stand 100% of shift
Ability to reach, bend, and stoop frequently

Nice To Haves

Restaurant, retail, or cashier experience preferred

Responsibilities

Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun
Act as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones
Smile and greet Guests upon entering
Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action
Bid farewell to Guests leaving, ensuring everything was satisfactory and inviting Guests to return
Prepare for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
Review the cleanliness and organization of the Front Desk and Host station
Ensure all menus are stocked and properly cleaned and maintained
Check for restocking of necessary supplies
Bring all areas up to standard
Discuss problem areas with Manager
Conduct merchandise inventory during and after shift, if applicable
Maintain a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness
Notify Manager of any Guest that is perceived to be unhappy
Assist other Team Members as needed or as business dictates
Drive table turn timing by scouting open tables, bussing and cleaning tables as necessary
Rotate seating appropriately following guidelines to ensure fairness and balance in the dining areas
Manage flow from the front doors, efficiently helping Guests with needs and directing as needed
Manage wait times and communicate information as needed to Guests, Team Members, and Managers
Deliver silverware as Guests are seated
Make timely and accurate calculations of bill transactions
Greet and assist Guests efficiently and with a smile while processing transactions
Be responsible for the reconciliation of any monies from their banks
Complete “To Go” order transactions for Guests and ensure accuracy
Sell merchandise from the Front Desk, if applicable