Front Desk / Host
About The Position
Dave & Buster’s offers a dynamic work environment where no two days are the same, serving hundreds of people with flexible schedules that can accommodate school or other jobs. The Front Desk / Host position is crucial for ensuring Guests' initial impressions are positive and welcoming. This role requires a strong communicator to guide Guests through their retail, game rental, and dining experiences. The position acts as an ambassador, greeting Guests with enthusiasm and coordinating various services to deliver an unparalleled Guest experience through food, drinks, and games.
Requirements
- Strong communicator
- Must be friendly and able to smile frequently
- Able to communicate effectively with multiple Guests while generating enthusiasm for D&B
- Dressed in accordance with dress guidelines, looking neat, clean, and professional at all times
- Demonstrate ability to read and communicate in English
- Able to articulate clear greetings, requests for assistance, and farewells to Guests
- Skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention
- Must be at least 16 years of age
Nice To Haves
- Restaurant, retail, or cashier experience preferred
Responsibilities
- Ensure Guests' initial impressions with Dave & Buster's are positive and welcoming
- Guide Guests through their retail, game rental and dining experiences
- Deliver an unparalleled Guest experience through the best combination of food, drinks and games
- Act as ambassador to the building, greeting Guests with a positive attitude and enthusiasm
- Coordinate game rentals, merchandise sales, and telephones
- Smile and greet Guests upon entering
- Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance
- Take prompt corrective action where necessary or suggest alternative courses of action
- Bid farewell to Guests leaving, ensuring everything was satisfactory and inviting Guests to return
- Prepare for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
- Review the cleanliness and organization of the Front Desk and Host station
- Ensure all menus are stocked and properly cleaned and maintained
- Check for restocking of necessary supplies and bring all areas up to standard
- Discuss problem areas with Manager
- Conduct merchandise inventory during and after shift, if applicable
- Maintain a favorable working relationship with all other company Team Members to foster a cooperative and harmonious working climate
- Notify Manager of any Guest that is perceived to be unhappy
- Assist other Team Members as needed or as business dictates
- Drive table turn timing by scouting open tables, bussing and cleaning tables as necessary
- Rotate seating appropriately following guidelines to ensure fairness and balance in the dining areas
- Manage flow from the front doors, efficiently helping Guests with needs and directing as needed
- Manage wait times and communicate information as needed to Guests, Team Members, and Managers
- Deliver silverware as Guests are seated
- Make timely and accurate calculations of bill transactions
- Greet and assist Guests efficiently and with a smile while processing transactions
- Be responsible for the reconciliation of any monies from their banks
- Complete “To Go” order transactions for Guests and ensure accuracy
- Sell merchandise from the Front Desk, if applicable
Benefits
- attractive benefits package for many positions
- medical
- dental
- vision
- 401K
- FREE GAMES
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
