Part Time Front Desk Guest Services Agent
About The Position
At Residence Inn Palo Alto in Los Altos, California, the Front Desk Guest Services Agent creates memorable guest experiences as the first point of contact. The agent welcomes guests, handles questions, requests, and complaints promptly and courteously, and helps build lasting guest relationships. The role involves delivering efficient, accurate check-in and check-out service; coordinating with other departments to fulfill guest requests; providing information and directions about the local area and hotel facilities; handling phone calls and reservations; following cash-handling procedures; and posting and reconciling guest charges. The position requires standing for an entire shift and lifting at least 25 pounds. Availability to work evenings, weekends, and holidays is required.
Requirements
- Previous guest-facing customer service experience in a fast-paced environment is ideal.
- Strong verbal and written communication skills.
- Ability to read, write, type, and use basic technology.
- Ability to stand for an entire shift.
- Ability to lift at least 25 pounds.
- Availability to work evenings, weekends, and holidays.
Nice To Haves
- Previous customer service experience in a guest-facing role in a fast-paced environment.
Responsibilities
- Ensure guests receive a friendly, efficient, and error-free check-in and check-out experience.
- Coordinate with other departments to handle ongoing guest requests in a fast-paced environment.
- Answer questions about the local area and hotel facilities and provide directions and resources.
- Use proper phone etiquette, including transferring calls, taking messages, and making reservations.
- Follow cash-handling procedures and post and reconcile charges applied to guest receipts.
- Support hotel goals through teamwork and collaboration with all departments.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance
- Short-term and long-term disability insurance
- Paid time off, including paid vacation and paid sick leave
- 401(k) plan with employer matching contributions
- Voluntary benefits, including accident, life, critical illness, and Flexible Spending Account options
- Hotel benefits
- Employee assistance program
- Leadership development program
- Daily pay
- Paid holidays
- Tuition reimbursement
- Paid jury duty, personal, medical, and military leave in accordance with applicable law
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
