Front Desk Data Entry Specialist

Ho-Chunk•Hanscom AFB, MA

10d•Onsite

About The Position

The Front Desk/Data Entry Specialist provides essential administrative and reception support for the 66 FSS/FSH Military & Family Readiness Center (M&FRC). Primary duties include acting as the first point of contact for visitors, managing telephone communications, and maintaining accuracy within critical Air Force database systems. This role requires seamless operation of the M&FRC front desk.

Requirements

At least 12 months of prior customer service experience in a business or customer support environment is required.
Strong working knowledge of data entry devices and web-based applications like Microsoft Edge and Chrome.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Windows.
Strong interpersonal skills to effectively work with a diverse population and a basic understanding of military protocol.
Ability to dress in appropriate business casual attire and rely on judgment to accomplish goals in a timely manner.
Must be eligible for a Common Access Card (CAC).
Requires a favorable background check and fingerprinting.
Must complete required network access documentation within 24 hours of receipt.
Personnel will attend mandatory training as deemed essential by Air Force Directives or the M&FRC Chief.
Personnel must also pass an Information Assurance exam to gain network access.

Responsibilities

Receive telephone calls, greet visitors, and direct clients to the appropriate program manager or staff member.
Provide clear information regarding routine or procedural issues and look for opportunities to raise awareness of M&FRC programs.
Manage class and workshop schedules for the M&FRC, including the Transition Assistance Program (TAP).
Input and maintain required data in the Air Force Family Integrated Result Statistical Tracking (AFFIRST) and DOD TAP systems with at least 85% accuracy within two business days.
Send reminder emails to workshop attendees one week prior to class start dates or as suggested by program managers.
Ensure all clients sign in and generate a monthly client usage report for M&FRC management.
Maintain the front desk appearance daily by aligning materials, reporting inoperable equipment, and performing light housekeeping such as dusting, vacuuming, and trash removal.