Front Desk Data Entry Specialist

RieLes Group•Hanscom AFB, MA

4d•Onsite

About The Position

RieLes Group is seeking a Front Desk/Data Entry Specialist to provide administrative, customer service, and data management support for the 66th Force Support Squadron (66 FSS) Military & Family Readiness Center (M&FRC) at Hanscom Air Force Base. The specialist will serve as the first point of contact for M&FRC visitors and clients by managing front desk operations, answering inquiries, scheduling appointments and classes, maintaining databases, and supporting Transition Assistance Program (TAP) activities through Air Force systems.

Requirements

Minimum 1 year of customer service experience in a professional environment
Strong knowledge and experience using: Microsoft Windows, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Office Suite applications, Web-based applications (Microsoft Edge/Chrome)
Experience performing data entry and maintaining electronic records.
Strong verbal and written communication skills
Ability to work effectively with diverse populations
Ability to follow instructions, manage priorities, and complete tasks efficiently
Ability to work independently while maintaining professional customer service standards
Must successfully complete required security screening, background check, and fingerprinting
Must obtain and maintain access credentials, including a Common Access Card (CAC)
Must complete required Air Force security and information assurance training
Responsible for safeguarding Government property, equipment, and sensitive information
Must comply with Privacy Act requirements under 5 U.S.C. § 552a

Nice To Haves

Understanding of military protocol, support organizations, and military family environments preferred

Responsibilities

Provide professional reception and customer service support for M&FRC visitors and clients
Answer incoming phone calls, determine customer needs, and direct individuals to appropriate program staff
Greet visitors and provide information regarding M&FRC programs, services, and resources
Schedule clients for M&FRC classes, workshops, and appointments
Enter and maintain client information and program data in: Air Force Family Integrated Result Statistical Tracking (AFFIRST) system, Department of Defense (DoD) Transition Assistance Program (TAP) systems
Input TAP resources, schedules, and participant information accurately
Send class/workshop reminder emails according to program timelines
Maintain front desk appearance, including: Organizing chairs, materials, publications, and resources, Reporting equipment issues, Performing basic office upkeep duties
Ensure clients complete sign-in procedures.
Prepare monthly client usage and data entry reports.
Maintain data entry accuracy of at least 85% within two business days