Front Desk/Data Entry Specialist

Fidelity Partners • Bedford, MA

11d • Onsite

About The Position

The Front Desk/Data Entry Specialist serves as the primary point of contact for clients by greeting visitors, answering and routing telephone calls, scheduling appointments and classes, and providing routine program information. Responsibilities include maintaining accurate client records in AFFIRST and Department of Defense Transition Assistance Program (TAP) databases, ensuring complete client sign-in procedures, sending appointment and class reminders, preparing monthly usage and data-entry reports, safeguarding Privacy Act information and Government property, and supporting daily front desk operations while maintaining high standards of customer service, accuracy, and compliance.

Requirements

• Proficiency in applying and troubleshooting Microsoft Windows and Office applications (Word, Excel, PowerPoint) and working knowledge of web-based applications.
• At least 12 months/one year of customer-service experience.
• Professional communication skills.
• Must be a U.S. Citizen.
• National Background Check with Inquiries, Fingerprints, and Drug Screen.

Nice To Haves

• No specific degree or professional certification is required.

Responsibilities

• Receive, screen, and route incoming telephone calls and greet visitors in a professional manner.
• Provide routine information regarding Military & Family Readiness Center (M&FRC) programs, services, classes, and workshops.
• Schedule clients for classes, workshops, appointments, and other M&FRC services.
• Enter, update, and maintain client information in AFFIRST and DoD Transition Assistance Program (TAP) databases.
• Distribute program resources and send appointment and class reminders to clients.
• Maintain the appearance and organization of the front desk and reception area.
• Ensure all clients complete required sign-in procedures and verify attendance records.
• Generate monthly client usage, activity, and data-entry reports.
• Protect Privacy Act information and maintain the confidentiality of sensitive records.
• Safeguard Government-furnished equipment, materials, and property.
• Complete all required mandatory training and comply with applicable policies and procedures.
• Maintain a minimum 85% data-entry accuracy rate and complete required entries within two business days.

Benefits

• Up to 80 hours of Paid Time Off per year, which starts accruing on the day of hire.
• Up to 56 hours of Sick Leave per year, which starts occurring on the day of hire.
• Eleven (11) Paid Federal Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed