Front Desk Data Entry Specialist

B&B Solutions US•Hanscom AFB, MA

12d•Onsite

About The Position

As the Front Desk Data Entry Specialist, you’ll be the welcoming face of the Reception Center greeting visitors, answering phones, and providing top-notch customer service to military members and their families. You’ll also handle critical data entry tasks, maintaining accurate client records and supporting the smooth operation of Air Force programs. If you’re a reliable, detail-oriented professional who thrives in a people-first environment and has a knack for keeping information organized, accurate, and secure – this position is for you!

Requirements

High school diploma or equivalent
At least one (1) year of customer service experience (front desk, administrative, or similar)
Proficiency with MS Office Suite (Word, Excel, Outlook, PowerPoint) and web browsers
Ability to learn new software and systems quickly (training on DoD systems provided)
Strong communication and interpersonal skills
Experience working in a professional setting
U.S. citizenship and ability to pass a background check (for Common Access Card issuance)

Nice To Haves

Prior experience in a military, government, or nonprofit support environment
Familiarity with military protocol and support programs

Responsibilities

Welcome and assist visitors and clients at the front desk.
Answer incoming calls and direct inquiries to the appropriate staff.
Input client data into web-based DoD systems (AFFIRST, TAP) with accuracy and confidentiality.
Maintain the appearance and organization of the front desk area.
Schedule clients for classes, send reminders, and provide information about programs.
Generate monthly reports and support administrative tasks as needed.
Uphold security, confidentiality, and Air Force standards at all times.