Front Desk/Data Entry Specialist - Hanscom Air Force Base

Fidelity Partners•Bedford, MA

12d•Onsite

About The Position

The Front Desk/Data Entry Specialist serves as the primary point of contact for clients at the Hanscom Military & Family Readiness Center. This role involves greeting visitors, answering and routing telephone calls, scheduling appointments and classes, and providing routine program information. Key responsibilities include maintaining accurate client records in AFFIRST and Department of Defense Transition Assistance Program (TAP) databases, ensuring complete client sign-in procedures, sending appointment and class reminders, preparing monthly usage and data-entry reports, safeguarding Privacy Act information and Government property, and supporting daily front desk operations while maintaining high standards of customer service, accuracy, and compliance. The position requires proficiency in Microsoft Windows and Office applications, web-based applications, and strong customer-service and professional communication skills. No specific degree or professional certification is required.

Requirements

Proficiency in applying and troubleshooting Microsoft Windows and Office applications (Word, Excel, PowerPoint) and working knowledge of web-based applications.
At least 12 months/one year of customer-service experience.
Professional communication skills.
Must be a U.S. Citizen.
Must pass a National Background Check with Inquiries, Fingerprints, and Drug Screen.

Nice To Haves

No specific degree or professional certification is required.

Responsibilities

Receive, screen, and route incoming telephone calls and greet visitors in a professional manner.
Provide routine information regarding Military & Family Readiness Center (M&FRC) programs, services, classes, and workshops.
Schedule clients for classes, workshops, appointments, and other M&FRC services.
Enter, update, and maintain client information in AFFIRST and DoD Transition Assistance Program (TAP) databases.
Distribute program resources and send appointment and class reminders to clients.
Maintain the appearance and organization of the front desk and reception area.
Ensure all clients complete required sign-in procedures and verify attendance records.
Generate monthly client usage, activity, and data-entry reports.
Protect Privacy Act information and maintain the confidentiality of sensitive records.
Safeguard Government-furnished equipment, materials, and property.
Complete all required mandatory training and comply with applicable policies and procedures.
Maintain a minimum 85% data-entry accuracy rate and complete required entries within two business days.