Front Desk Customer Service Representative
About The Position
Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company. At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity Compassion Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life’s accomplishments by remembering to Celebrate!
Requirements
- High school diploma or GED.
- Two years previous customer service and/or administrative office experience required.
- Intermediate level computer skills required using Word, Excel and other software systems.
- CPR, First Aid and AED certification required.
Nice To Haves
- Some college preferred.
Responsibilities
- Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
- Processes student registrations using effective sales/customer service techniques.
- Schedules and manages birthday/pool parties. Supervises birthday party staff.
- Resolves customer concerns/complaints using a professional approach.
- Assists clients with purchases of merchandise and vending.
- Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system.
- Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
- Monitors snack shack area and provides guidance to snack shack staff.
- Checks voicemail and email correspondence and responds in a timely manner.
- Updates informational displays with accurate and timely promotions and literature.
- Provides occasional administrative support for management personnel to include the General Manager, and the Asst. General Manager.
- Makes collection calls to resolve open account problems.
- Prepares twice daily student lesson schedules for use by instructors and management staff.
- Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
