Front Desk Coordinator - Jefferson City

The Joint Chiropractic•Jefferson City, MO

9d•Onsite

About The Position

The Joint Chiropractic is seeking a dedicated and motivated Front Desk Coordinator (WC) to join our growing team. This role focuses on maintaining the clinic's appearance and presentation. The WC is responsible for creating a welcoming friendly environment for all patients. As well as responsible for all patient communication and interaction and the clinic's customer service, sales, and marketing liaison.

Requirements

Working knowledge of Microsoft Excel and Word
Working knowledge of Google Drive, gmail, chat, Sheets and Documents
Experience working within POS and CRM systems
Organizational skills, attention to detail and an expectation of excellence
Effective communication skills among a wide array of educational levels
Exceptional Time management and multi-tasking skills
Basic understanding of Chiropractic Wellness Philosophy and principles.
Display accountability through all forms of communication with timeliness, clarity, and completeness
Maintain a high level of integrity
Maintain high level of professionalism and act as upstanding citizen

Responsibilities

Prepare the clinic for opening each day.
Greet all customers and create a welcoming friendly environment.
Maintain a clean work environment free of clutter.
Communicate with the Clinic Leads and/or the Operations manager needs of the clinic.
Advocate for the patient according to the DC treatment plan.
Assist the Clinic Leads with local marketing and promotions.
Follow all policies and procedures of the franchise.
Assist and communicate the needs to meet the Patient Experience Assessment (PEA) standards.
Pass the corporate mandated WC assessment.
Maintain an updated knowledge of all systems through e-learning and additional materials.
Prioritize and manage the flow of the clinic via visit procedure and carbon lead responses.
Additional duties as assigned.