Jersey City Front Desk Coordinator

Glowbar Inc.•Jersey City, NJ

7d•Onsite

About The Position

Join the Glowbar Team: Skincare should be simple, effective, and fit into real life—and that’s exactly what we do! Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way. We’re a people-first brand on a mission to help everyone feel confident in their skin—and we’re just getting started. We’re known as a best first job because we invest in training, mentorship, and real responsibility from day one within a team that's ambitious, supportive, and fun. If you're energized by growth and helping shape a modern brand, this is where your career can truly glow. Our values? We're the DOPEST. About the Role: The Studio Guide is the first and last touchpoint for every Glowbar client, setting the tone for an exceptional experience. Energetic, outgoing, and people-focused, Studio Guides embody a client-first mentality and bring a warm, engaging presence to the studio every day. In this role, Studio Guides stand at the front desk as the face of the studio, managing check-ins (-outs), appointment scheduling and adjustments to meet demand, and handling client communication by phone, email, and text with professionalism and care. They are also responsible for facility operations, ensuring the studio environment is clean, organized, and running smoothly. Selling memberships is a key responsibility of the Studio Guide role, with financial incentives tied to performance. Success requires confidence in client conversations, the ability to meet and exceed sales goals, and a genuine passion for helping clients make Glowbar a part of their routine. This is a role for someone who thrives on energy, consistency, and connection. Candidates should expect to be on their feet for extended periods while engaging with clients. Individuals who are not motivated by sales, dislike engaging with people, or struggle with punctuality will not succeed in this position.

Requirements

1+ years of hospitality experience (i.e. restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior customer service
Passion for hospitality and servicing customers
Flexible schedule: weekends, holidays, and varied weekday shifts
Knowledge of salon/spa standards, policies, and procedures
Forward-thinking problem solver with compassion for clients
Enthusiasm for beauty, skincare, and continuous learning

Responsibilities

Drive membership and package sales by connecting clients to the Glowbar experience
Own the front desk during assigned shifts, keeping energy high and operations running smoothly
Welcome clients in and out, lock in their next appointment post-service, and manage the waitlist
Be the voice of the studio handling all client communication via phone, email, and text with warmth and professionalism
Stay nimble by adjusting and canceling appointments to keep the schedule optimized
Keep the studio spotless, organized, and client-ready including laundry and towel service
Bring the brand to life through field marketing efforts inside and outside the studio
Embody the role of Glowbar ambassador, setting the standard in professionalism, presentation, and skincare expertise