Front Desk Coordinator
About The Position
Open Fertility is committed to making exceptional fertility care accessible to more people than ever. From egg freezing to IVF, we simplify and streamline treatments so patients can pursue their reproductive goals with confidence. We’re looking for passionate, driven individuals who want to make a meaningful impact in people’s lives. As part of our rapidly growing team, you’ll help innovate fertility care and transform the patient experience. Our clinics are currently open in Roseville, CA and Astoria, NY, with Denver, CO coming soon. Our Core Values: Open Possibilities: Helping patients achieve their reproductive goals. Open Access: Making high-quality fertility care available to those paying out of pocket. Open Arms: Welcoming every patient with compassion and understanding. Role Summary The Front Desk Coordinator is essential to establishing an excellent experience for all of our incoming patients. They partner with our providers and patients in growing their families. We are looking for a dependable and motivated team player with exceptional interpersonal skills and a professional attitude to join our team. Because of the very high level of care we deliver, we are looking to hire a lively, enthusiastic person who is creative and able to provide personalized care in a fast-paced environment.
Requirements
- Associate's or Bachelor’s degree required
- Exceptional customer service skills
Responsibilities
- Makes an excellent first impression for all incoming patients
- Checks patients in and out for appointments and manages clinic-wide schedule
- Monitors and facilitates patient compliance and readiness for their initial visit
- Schedules a wide array of appointments for patients and anesthesia for the surgical center
- Processes patients’ payments and creates receipt batch for Finance
- Proactively advocates for patients
Benefits
- Competitive medical, dental, and vision plans
- Paid time off to recharge and enjoy personal time
- Access to BetterHelp therapy sessions for mental and emotional wellness
- Commuter benefits and discounted rates on home, auto, and pet insurance
- 401(k) with up to a 4% company match
- Comprehensive fertility and parental leave benefits
- Career development opportunities in a fast-growing organization
- Employer-paid life and disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
