Front Desk Coordinator

Florida Digestive Health Specialists LLP • Rockledge, FL

9d

About The Position

The Front Desk Coordinator plays a pivotal role in ensuring the smooth and efficient operation of the healthcare facility's front office. This position serves as the first point of contact for patients, visitors, and healthcare professionals, providing exceptional customer service and managing patient flow with professionalism and empathy. The coordinator is responsible for managing appointment scheduling, patient check-ins and check-outs, and maintaining accurate patient records in compliance with healthcare regulations. Additionally, the role involves coordinating communication between patients and clinical staff to facilitate seamless care delivery. Ultimately, the Front Desk Coordinator contributes significantly to creating a welcoming environment that supports both patient satisfaction and operational excellence.

Requirements

• High school diploma or equivalent.
• Proven experience in a front desk or administrative role, preferably within a healthcare setting.
• Basic knowledge of medical terminology and healthcare office procedures.
• Proficiency with electronic health record (EHR) systems and standard office software (e.g., Microsoft Office).
• Strong communication and interpersonal skills with the ability to interact effectively with diverse patient populations.

Nice To Haves

• Associate degree or certification in medical office administration or related field.
• Experience with insurance verification and billing processes.
• Familiarity with HIPAA regulations and patient privacy standards.
• Bilingual abilities, particularly in Spanish or other commonly spoken languages in the community.
• Customer service training or certification.

Responsibilities

• Greet and welcome patients and visitors promptly and courteously, ensuring a positive first impression of the healthcare facility.
• Manage patient appointment scheduling, cancellations, and rescheduling using electronic health record (EHR) systems.
• Verify patient information, insurance details, and process necessary documentation accurately during check-in and check-out.
• Answer incoming phone calls, respond to inquiries, and direct calls to appropriate departments or personnel.
• Maintain confidentiality and security of patient information in accordance with HIPAA and organizational policies.
• Coordinate with clinical and administrative staff to ensure timely patient flow and resolve scheduling conflicts.
• Handle billing inquiries and assist with processing payments or insurance authorizations as needed.
• Maintain a clean, organized, and professional front desk area to support operational efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees