Front Desk Coordinator

Lmmc•Sioux Falls, SD

About The Position

The Patient Relationship Coordinator (PRC) is a key driver of the Limitless Way Patient Experience, serving as the first and last point of contact for patients while ensuring a seamless, efficient, and welcoming clinic environment. This role is responsible for managing clinic flow, coordinating patient visits, and supporting communication across teams—all while delivering an experience rooted in Excellence, Empowerment, Expertise, Efficiency, and Empathy. The PRC plays a critical role in ensuring every patient interaction is smooth, informed, and aligned with our commitment that “ Performance Meets Care .” As a PRC, you are expected to bring the Limitless Way to life in every interaction: Excellence: Create a professional, welcoming environment and anticipate patient needs Empowerment : Help patients feel confident, informed, and supported in their care journey Expertise: Communicate clearly and accurately about services, processes, and next steps Efficiency: Respect patients’ time through organized scheduling and streamlined workflows Empathy: Foster a respectful, judgment-free experience where patients feel understood

Requirements

Strong interpersonal and communication skills
Highly organized with attention to detail
Ability to multi-task in a fast-paced, team-oriented environment
Proficient in EMR, CRM systems, and Microsoft Office
Professional, positive, and patient-centered mindset

Responsibilities

Greet and engage patients with professionalism, positivity, and respect
Ensure patients feel welcomed, informed, and supported throughout their visit
Provide clear, simple communication regarding appointments, services, and next steps
Support a consistent, high-quality experience across all patient interactions
Manage scheduling to optimize patient flow and clinic efficiency
Ensure accuracy of appointment types, timing, and provider alignment
Prepare for upcoming clinic days by reviewing schedules and patient needs
Coordinate with clinical staff to minimize wait times and support timely rooming
Check patients in and out accurately, including documentation and payment processing
Maintain accurate and up-to-date patient records within EMR and CRM systems
Support billing follow-up, including communication on outstanding balances
Assist with administrative tasks that support daily clinic operations
Contact new patients to schedule appointments and provide necessary information
Confirm upcoming appointments and support rescheduling as needed
Communicate patient needs, requests, and follow-ups to appropriate team members
Assist in ensuring patients stay connected and engaged with their care plans
Collaborate with PRCs, PEMs, and clinical staff to ensure a seamless patient experience
Support team members as needed to maintain clinic flow and patient satisfaction
Assist with room readiness, inventory awareness, and general clinic organization
Contribute to a positive, team-oriented culture with shared accountability
Take ownership of each patient interaction and ensure no patient feels overlooked
Communicate clearly, set expectations, and follow through consistently
Demonstrate professionalism, confidence, and a patient-first attitude
Work collaboratively with a unity of purpose, supporting team members across roles
Contribute to the overall success of the clinic through engagement, accountability, and teamwork