Front Desk Receptionist

Dogtopia of Fort Worth Downtown•Fort Worth, TX

9d•Onsite

About The Position

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will be the first point of contact as a Front Desk Coordinator. This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

Requirements

Must be available to work weekends and some holidays

Nice To Haves

Love dogs

Responsibilities

Data Entry
Building lasting relationships with our Pet Parents
Tracking relationship and communication with Pet Parents
Greeting EVERYONE that walks in or out of Dogtopia!
Understanding our Dogtopia-isms
Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia's safety and cleaning standards.
Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues
Maintains neat and organized Front Desk team area at all times
Sets the example for the 3 S's (Smile, Story, Satisfaction) and hold accountable to internal and external customer service standards
Answering phones, emails, and questions from pet parents
Strive for high customer review ratings!
ENJOY your Team! GROW your Team! And PLAY to your fullest potential!
As the Front Desk Coordinator you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.