Front Desk Coordinator

Spinnaker Resorts•Williamsburg, VA

4h•Onsite

About The Position

Spinnaker Resorts is an award-winning vacation ownership company that develops, markets, and provides property management for 12 resorts across various locations including Hilton Head Island, Ormond Beach, Branson, and Williamsburg. The company is comprised of over 600 industry professionals dedicated to providing extraordinary vacation experiences. The Front Desk Coordinator position is responsible for overseeing the daily operations of the Welcome Center and Tour Reception desk(s), ensuring a cordial and professional manner with guests, and providing excellent customer service to maintain a pleasant working atmosphere.

Requirements

HS Diploma or GED equivalent. Significant experience may substitute for education
Ability to establish priorities, work independently, and proceed with objectives
Ability to communicate effectively, both orally and in writing
Excellent computer skills to include MS Office
Attention to detail
Positive and friendly attitude
Maintain an organized and professional workspace
Excellent work ethic to include dependability, ownership of tasks to completion, appropriate sense of urgency, willingness to assist others and trustworthiness
Flexibility on availability – the ability to switch work schedule based on seasonal volume and/or coverage for co-workers
Ability to adapt to changing environment

Nice To Haves

Knowledge of Spinnaker Resorts and/or the timeshare industry
Hospitality experience a plus
Prior experience in sales/customer service

Responsibilities

Perform all operational opening and closing functions for the Welcome Center and/or Tour Reception desks
Reconfirm arrivals via phone and prepare arrival packets
Update guest demographic information in SPI
Check in all guests arriving on “mini vac” packages
Qualify guests upon arrival
Obtain referrals from tours and “mini vac” arrivals
Distribute gifting premiums to pre-gifted tours
Greet all inbound tours
Record sales attendance
Resolve concerns/challenges related to tour qualifications and gifting eligibility, distribute gifts as appropriate
Perform audits of premiums to ensure control of inventory
Check in/out tours, data enter sales personnel and update tour information in SPI
Perform data entry audits of tour information and distribution of gifts in SPI for accuracy
Sell tickets & make reservations at area restaurants and attractions
Send daily recap reports
Promote and encourage a teamwork environment daily
Participate in company trainings as requested
Cover other tour desks and locations if necessary or as seasonal volume shifts
Provide excellent hospitality and customer service to all property guests
Maintain open and positive communication with other site departments such as sales, marketing, and operations to ensure resolution of any customer issues
Perform other related duties & special projects as requested by manager
Maintain an appropriate and neat appearance of the daily uniform

Benefits

Weekly Pay and Direct Deposit
Health Insurance (Medical/Vision/Dental)
Company-Paid Life Insurance
Paid Time Off (PTO) Program
Paid Vacation and Holiday Pay
401 (K) Retirement Plan with a Company Match (based on eligibility)
Employee Wellness Programs
Fitness Center Reimbursement
Ongoing Professional Development Opportunities
Employee Family & Friends Discounted Stays
Various Employee Discounts (Local Businesses and National Retailers)
Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
Company-Supplied Uniforms and Equipment (Applicable Positions)
Flexible Work Schedules