Front Desk Coordinator (Montgomery County)

Philadelphia Urgent Care management • Radnor Township, PA

4d • Onsite

About The Position

Delivering great healthcare begins with you! That’s because our Medical Receptionists & Front Desk Coordinators are an integral part of the vybe urgent care team! This is a fast-paced, exciting position for the right candidate in an Urgent Care environment. You will professionally and courteously answer inbound calls, make outbound calls to patients and assist with greeting patients and visitors. Must have strong customer service skills with healthcare experience strongly preferred. Must be able to work in a fast-paced environment with the ability to multitask. We are looking for candidates who are genuinely excited to help others. They're patient, empathetic, and passionately communicative. They are confident at troubleshooting and investigate if they don't have enough information to resolve issues. Regular interaction and collaboration with Center Managers and other members of the vybe urgent care team is essential.

Requirements

• 6+ months' experience in a healthcare setting strongly preferred
• Strong phone skills, including active listening while researching the patient's account
• Familiarity with healthcare practices
• Excellent communication skills
• Ability to work independently with minimal supervision
• A minimum of a high school diploma or GED is required.
• Ability to work 12-hour and 9-hour shifts in order to meet full-time requirements

Nice To Haves

• Prefer a minimum of 6 months or more patient customer service in a physician or specialty practice setting
• Experience on EMR, especially athenaNet is preferred

Responsibilities

• Answer a high volume of incoming calls in a prompt and courteous manner with a positive attitude to help the patients.
• Make outbound phone calls including following up on patient voicemails.
• Provide patients with accurate and complete information by utilizing EMR (Athena) with knowledge and confidence.
• Greet patients and visitors courteously and professionally, demonstrating caring, compassion and empathy in meeting their needs.

Benefits

• competitive salary and benefits package
• extra perks that support you as you do the most meaningful work of your career
• clinical education
• leadership training
• ongoing mentorship

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED