Front Desk Coordinator
About The Position
MITY Inc. is a leading manufacturer of durable furniture solutions serving customers across hospitality, education, healthcare, government, and other industries. Our brands include MityLite, Holsag, Bertolini, and Broda. We are looking for a friendly, organized, and dependable person to join our team as our Front Desk Coordinator. This position is often the first point of contact for customers, visitors, and employees and plays an important role in creating a welcoming and professional experience. In addition to managing the front desk, this role will provide support to our Customer Success, Accounting, and Sales Operations teams with a variety of day-to-day administrative and customer-related tasks. This is a great role for someone who enjoys working with people, staying organized, and helping wherever needed.
Requirements
- Friendly, dependable, organized
- Comfortable working with a variety of people throughout the day
- Strong customer service and communication skills
- Ability to manage multiple priorities
- Ability to maintain a professional experience both in person and over the phone
- Experience with a multi-line phone system and Microsoft programs is helpful
- Willing to learn, jump in where needed, and be a reliable part of the team
Nice To Haves
- Experience with Excel, Teams, NAV, or another ERP system is preferred but not required
Responsibilities
- Welcome visitors and help create a friendly, professional experience
- Answer and route incoming calls to the appropriate Account Manager or department
- Respond to customers through our live chat function
- Assist with retail order entry
- Support customer outreach projects as needed
- Provide a professional and helpful experience for customers in person, over the phone, and electronically
- Print and mail customer invoices
- Assist with ACH and credit card payments
- Maintain the check log
- Verify banking information
- Email invoices, W-9s, and other requested documentation to customers
- Develop a general working knowledge of NAV to support routine accounting tasks
- Provide support to the Sales Operations Coordinator as needed
- Label product swatches and samples
- Assist with sample organization and management projects
- Help with additional Sales Operations and administrative projects as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
