Athletic Club Front Desk Concierge

Flying Horse Resort & Club•Colorado Springs, CO

5d•Onsite

About The Position

This position is responsible for providing assistance and excellent customer service to our Club Members and guests. This position has frequent interactions with numerous departments to assure appropriate information is obtained and distributed. The Front Desk Concierge will ensure that all products, information, scheduling, and operations of the front desk meet a specific and high quality standard. They will act as an intermediary between membership and athletic club staff, and assist communication between all areas of the Athletic Club as well as all departments throughout the property. A thorough knowledge of the various happenings, such as Special Events; Aquatics, Tennis, Golf and Fitness Information and Schedules; and various other Club related information is essential. The role requires charging appropriate Club guest fees, showing Spa guests to locker rooms, maintaining a clean and tidy front desk and lobby area, and attending Front Desk meetings. A clear understanding of all the amenities that the Club at Flying Horse has to offer is also required.

Requirements

Must have administrative experience
Must have understanding of basic marketing concepts and operations.
Ability to use Excel, Outlook, and Microsoft Word programs
Ability to use photocopying and fax equipment
Other computer and reception skills necessary.
Must be detail oriented, accurate and possess good organizational abilities
Capable of handling multiple tasks simultaneously in a fast paced environment.
Intrapersonal relationship skills a must.
Must possess strong customer service skills and oral communication skills.
Competency in dealing with Club Members and fellow employees under circumstances requiring tact and diplomacy.
Must possess the ability to work effectively under time deadlines.

Nice To Haves

Knowledge of retail sales is preferred.

Responsibilities

Distribute daily use and monthly locker rentals
Make reservations for tennis courts, gymnasium and Kids’ Cabin
Effectively and enthusiastically welcome Club Members, guests and employees into the athletic club with a professional and friendly demeanor.
Ensure that all products, information, scheduling, and operations of the front desk meet a specific and high quality standard.
Be an intermediary between membership and athletic club staff.
Assist communication between all areas of the Athletic Club as well as all departments throughout property.
Knowledge of retail products and services offered in the athletic club.
Assist Athletic Club Supervisor and leadership team in administrative duties.
Ensure that each Member and Guest receives excellent customer service by maintaining a professional, courteous, attentive, expedient and enthusiastic demeanor.
Maintain a thorough knowledge of the various happenings, such as Special Events; Aquatics, Tennis, Golf and Fitness Information and Schedules; and various other Club related information.
Communicate effectively and professionally with Club Members, guests, managers and other staff members.
Answer phones with the appropriate phone etiquette and distribute calls accordingly.
Assist other departments as needed with such tasks as forwarding information, crossing training, making copies, office supplies order requests to Supervisor, and lost and found.
Communicate Member complaints and or concerns with direct Supervisor.
Charge appropriate Club guest fees to Club Members and Guests.
Show Spa guests to the appropriate locker room areas and where the amenities are located.
Keep all Front Desk and Lobby areas cleans, neat and tidy at all times.
Attending Front Desk meetings when direct Supervisor schedules them.
Have a clear understanding of all the amenities that the Club at Flying Horse has to offer to its Club Members and Guests.
Any other tasks as assigned by your Supervisor or Leadership Team.