Front Desk Clerk
About The Position
LivINN Hotels is seeking a Front Desk Clerk/Night Auditor to operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout. This role involves managing front desk operations efficiently, ensuring a warm and professional welcome for all guests, and maintaining knowledge of hotel policies, local attractions, and offerings. The position also includes performing other related duties as assigned, attending meetings and training, maintaining proper dress code and hygiene, completing shift duties, assisting with laundry, and ensuring prompt delivery of final bills. The company is a small business in the hospitality industry with properties in Burnsville, MN, and Sharonville, OH, known for being professional, agile, and fast-paced with a goal to provide exceptional guest experiences.
Requirements
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills including dealing with difficult and rude patrons.
- Excellent organizational skills and attention to detail.
- Familiarity with local areas with the ability to provide directions and maps to local attractions and destinations.
- High school diploma or equivalency preferred.
- Must be able to pass background check.
Responsibilities
- Operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout.
- Manage the operations of the front desk, ensuring minimal time is required for check-in and checkout.
- Warmly and professionally welcome all guests.
- Use “Magic Formula” when answering reservation inquiry phone calls.
- Treat requests with professionalism, tact, and a courteous manner.
- Ensure the lobby and shared areas are neat and orderly.
- Maintain knowledge of hotel policies including room rates, discounts, special offerings, and community events.
- Maintain knowledge of upcoming events, local area, and hotel offerings.
- Perform other related duties as assigned.
- Attend meetings and training courses as required.
- Maintain proper dress code and personal hygiene as listed in Company Guidelines.
- Complete shift duties according to checklist.
- Assist with laundry.
- Ensure prompt delivery of final bills to guests.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
