Full Time Front Desk Clerk

Hilton Grand Vacations • Boyne Falls, MI

2d • Onsite

About The Position

Hilton Grand Vacations is hiring a Front Desk Clerk for Mountain Run at Boyne Resort in Boyne Falls, Michigan. The role focuses on providing owners and guests with positive, memorable interactions while handling arrivals, departures, and requests. The position is full-time and requires open, flexible availability for a variable schedule that includes weekends and holidays.

Requirements

• Proficient English language skills.
• Ability to multitask and prioritize duties to meet organizational deadlines and demands.
• At least 6 months of customer service experience.
• Open and flexible availability, including weekends and holidays.
• Ability to stand and walk for prolonged periods.

Nice To Haves

• Front desk or guest services agent experience.
• Experience with cash and credit card transactions.
• Resort hospitality or related industry experience.

Responsibilities

• Greet guests and owners upon arrival.
• Check guests in and out.
• Generate folios and collect payments.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
• Prepare and regularly restock the front desk, including arrival packets and area information.
• Answer phones and direct calls.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage beginning on the first day of work.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee assistance program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed