Full Time Front Desk Clerk

Hilton Grand Vacations•Boyne Falls, MI

1d•Onsite

About The Position

Hilton Grand Vacations is seeking a Front Desk Clerk for Mountain Run at Boyne Resort in Boyne Falls, Michigan. The role focuses on creating positive, memorable interactions with owners and guests while checking them in and out and responding to their requests. The position is full-time with variable shifts, including weekends and holidays.

Requirements

Proficient English language skills.
Ability to multitask and prioritize responsibilities to meet organizational deadlines and demands.
At least 6 months of customer service experience.
Open and flexible availability, including weekends and holidays.
Ability to stand and walk for prolonged periods.

Nice To Haves

Front desk or guest services agent experience.
Experience with cash or credit card transactions.
Resort hospitality or related industry experience.

Responsibilities

Greet guests and owners upon arrival.
Check guests in and out.
Generate folios and collect payments.
Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
Prepare and restock the front desk with supplies, including arrival packets and area information.
Answer phones and direct calls.
Perform other duties as assigned.

Benefits

Medical, dental, and vision coverage with eligibility starting on the first day.
Recognition programs and rewards.
Travel discounts.
Paid vacation and paid sick days.
Employee Assistance Program supporting physical and mental wellbeing.
401(k) program with company match.
Tuition reimbursement.
Employee stock purchase program.
Learning and advancement opportunities.
Daily pay.