Front Desk Clerk FT Perm

The Salvation Army Canada and Bermuda Territory•London, ON

4d•Onsite

About The Position

This role is responsible for providing a range of administrative, clerical, and reception support duties to ensure the effective operation of a department or Ministry Unit. The role contributes to the broader mission and values of The Salvation Army, upholding standards of service that reflect its spiritual and social commitment to the community.

Requirements

Completion of Grade 12 and administrative coursework is a minimum requirement for this role.
Up to one year of related experience is a minimum requirement for this role, including reception and clerical experience.
Experience dealing with office equipment and tools.
Basic knowledge of Office365.
Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Good oral and written communication skills.
High level of integrity, confidentiality, and professional ethics, with a balanced sense of fairness and flexibility.
Strong organizational skills and the ability to follow detailed instructions accurately.
Self-motivated, disciplined, and adaptable, with a willingness to learn and embrace change.
Demonstrated attention to detail with good analytical and problem-solving skills.
Demonstrated patience, understanding, and professionalism in all interactions.
Excellent interpersonal and communication skills, including active listening, empathy, and the ability to work effectively with staff, clients, families, volunteers, and visitors.
Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.

Nice To Haves

An alternative level or combination of education and experience may be acceptable.

Responsibilities

Provide general administrative support, including answering and directing telephone calls, greeting and assisting visitors, managing incoming and outgoing mail, and maintaining a clean and organized office environment.
Prepare and process documents such as correspondence, reports, schedules, meeting agendas and minutes, statistical submissions, and presentation materials.
Maintain accurate physical and electronic filing systems, databases, records, and registers; track inventory and order office and program supplies as required.
Assist in organizing calendars, meetings, events, and staff schedules; coordinate travel arrangements as needed.
Support financial activities including petty cash handling, receipting, invoice processing, and basic accounting entries.
Provide program-specific administrative assistance, such as updating client data, managing intake or registration processes, and coordinating transportation or volunteer activities.
Maintain confidentiality of sensitive information and uphold professional standards in all interactions with clients, staff, and community members.
Contribute to the efficient operation of the department by supporting process improvements, participating in team meetings, and engaging in ongoing training and development.
Represent the organization in a respectful and professional manner, reflecting the mission and values of The Salvation Army.
Other related duties as assigned.