Front Desk Clerk (Full Time)
About The Position
The Front Desk Clerk is responsible for performing check-in and check-out processes in a friendly, professional, and timely manner. This role involves assigning guest accommodations, maintaining room availability, and reporting any issues to supervision. The clerk will handle assigned banks and perform account postings accurately, while maintaining knowledge of hotel occupancy, special events, and other operational factors. Processing guest payments and accounts, articulating the amenities menu, and managing guest folios are key duties. The position also requires bringing problems to the attention of management and wearing a face mask during shifts. Related duties as assigned.
Requirements
- Ability to perform check-in and check-out processes
- Ability to assign guest accommodations
- Ability to maintain room availability
- Ability to handle assigned bank and perform account postings
- Knowledge of hotel occupancy status and daily operations
- Ability to process guest payments and accounts
- Ability to articulate amenities menu and process guest orders/reservations
- Ability to maintain guest folios
- Ability to report problems to management
- Ability to wear a face mask during shift
Responsibilities
- Perform a friendly, professional, and timely manner check in and checkout processes for arrivals and departures
- Assigns guest accommodations in accordance with procedures and SOPs
- Maintains room availability and reports any issues to supervision
- Handles assigned bank in accordance with established internal controls properly and performs accurately account postings to guest folios
- Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk's daily operation
- Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner
- Able to articulate amenities menu and process guests' orders and make reservations on behalf of the guest
- Maintains guest folios, ensuring all room charges and credits are recorded in a timely manner
- Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner
- Brings any problems to the attention of the manager or supervisor on duty
- Must be able to wear a face mask during shift
- Performs related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
