Front Desk Clerk - Full-Time

Hilton Grand Vacations•Myrtle Beach, SC

13h•Onsite

About The Position

We are looking for a Front Desk Clerk to join our team at Seaglass Tower in Myrtle Beach! As a Front Desk Clerk, you would ensure that every interaction with a guest or owner is a positive and memorable experience while checking them in and out of the property.

Requirements

6 months Customer Service Experience.
High school diploma or equivalent.
Proficient English language with the ability to communicate both verbally and in writing.
A courteous, professional conduct and presentation needs to prevail when handling upset guests and difficult situations.
Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
Ability to multi-task responsibilities and prioritize duties to meet organizational targets and demands.

Nice To Haves

Previous experience in a front desk or hospitality role preferred.

Responsibilities

Greet guests and visitors with a friendly, professional demeanor.
Manage check‑in and check‑out procedures accurately and efficiently.
Handle reservations, cancellations, and modifications using the property management system.
Answer phone calls and respond to guest inquiries promptly.
Process payments, issue receipts, and maintain accurate financial records.
Coordinate with housekeeping and maintenance to ensure room readiness.
Resolve guest complaints and issues in a timely, courteous manner.
Maintain a tidy and organized front desk area.
Provide information about hotel amenities, local attractions, and transportation options.
Adhere to security protocols and maintain confidentiality of guest information.