Front Desk Clerk (Full-Time)

Hilton Grand Vacations•Gordonsville, VA

2d•Onsite

About The Position

Join the best team in all the land at Shenandoah Crossing Resort, a Hilton family property spanning over 1,000 acres with a 60-acre lake. As a Front Desk Clerk, you will be responsible for ensuring every interaction with an owner or guest is positive and memorable. This role involves checking guests in and out, responding to requests, managing the computerized reservations system, generating invoices, collecting payments, maintaining safety deposit boxes, handling requests for housekeeping and maintenance, preparing and restocking front desk supplies, and providing information on local attractions and resort amenities. The company fosters a culture of work-life balance and family-friendly benefits, recognized by Newsweek as one of "America's Greatest Workplaces for Parents & Families."

Requirements

Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
6 months Customer Service Experience.

Nice To Haves

Front Desk/Guest Services Agent
Cash/credit card transactions
Resort Hospitality or related industry

Responsibilities

Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
Inputs information into the computerized reservations’ system to update and maintain records.
Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
Generates invoices and collects monies due through the rental program and through merchandise sales.
Maintains safety deposit boxes.
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
Provides information on area attractions and resort amenities.
Type correspondence and reports for management as needed.