Front Desk Associate

Planet Fitness•Cocoa, FL

6d•Onsite

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests, helping create an exceptional Judgement Free member experience. The role includes welcoming and assisting people, supporting members on the club floor, handling membership and retail transactions, and maintaining a clean, safe, and welcoming club environment. Team members complete online and hands-on training and contribute to a supportive team culture.

Requirements

Must be at least 18 years old.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Ability to stand and move continually throughout the club during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during a shift.
Ability to clean and sanitize equipment and facilities frequently.
Ability to bend and twist and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and leave the club, assist with check-in, and answer questions or concerns.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager when needed.
Answer phone calls in a friendly manner and assist callers with inquiries.
Handle membership functions, including sign-ups, contact and billing information updates, cancellations, unpaid balances, and membership transfers.
Contact prospective members, conduct tours, and assess their membership needs.
Process retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the cleaning schedule.
Frequently inspect all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly report or address maintenance and facility concerns, including broken or missing equipment and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.