Front Desk Associate

Planet Fitness•Beaufort, SC

15h

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role involves welcoming people into the club, answering questions, supporting members on the club floor, handling membership and retail transactions, and helping maintain a clean, safe, and welcoming environment. The ideal candidate brings a positive attitude, communicates clearly and empathetically, treats others with respect, works reliably as part of a team, and is willing to learn through online and hands-on training. The role includes regular cleaning and sanitizing, frequent movement throughout the club, and responding to safety, maintenance, and facility concerns.

Requirements

Must be at least 18 years of age.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Positive and upbeat attitude, with a passion for providing an exceptional experience to members, guests, and team members.
Ability to connect with people and help them feel welcome and comfortable.
Punctuality, reliability, and dependability.
Kindness, patience, empathy, clear communication, and active listening.
Integrity and respect for others.
Ability to contribute to a clean, welcoming, and positive club environment and support teammates.
Ability to learn quickly and apply knowledge from online and hands-on training.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate in person and by phone continually during a shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals and frequently clean and sanitize equipment and facilities.
Ability to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phone calls in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, updating contact and billing information, cancellations, collecting unpaid balances, and transferring memberships.
Make calls to prospective members and conduct tours to assess membership needs.
Execute retail transactions accurately and contribute to sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently inspect all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly report or address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.