Front Desk Associate

Coastal Health • Jacksonville, FL

8d • Onsite

About The Position

Coastal Health is seeking a friendly, professional, and dependable Front Desk Receptionist for its Northside Spine & Pain office in Jacksonville, Florida. The role is suited to someone with strong customer service skills, attention to detail, and the ability to work effectively in a fast-paced medical office. The Front Desk Associate helps create a positive first impression for patients and supports the office’s administrative operations.

The position includes greeting and checking in patients, verifying patient and insurance details, managing appointments, handling calls, collecting payments, coordinating check-out and follow-up, communicating with clinical staff and providers, and maintaining an organized front office. Additional administrative duties may be assigned as needed.

Requirements

• Minimum 1–3 years of experience in the medical field preferred.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with computers and electronic medical records.
• Ability to work efficiently in a fast-paced environment.
• Multi-tasking, flexibility, telephone skills, time management, organization, attention to detail, scheduling, word processing, professionalism, and quality focus.
• Team-driven attitude.
• Reliable transportation.

Nice To Haves

• Previous medical office or front desk experience preferred.
• Experience in a specialty practice is a plus.
• Knowledge of insurance verification and medical scheduling preferred.

Responsibilities

• Greet and check in patients in a friendly and professional manner.
• Verify patient demographics, insurance information, and identification.
• Schedule, confirm, and manage patient appointments.
• Answer incoming phone calls and direct inquiries appropriately.
• Collect copayments and outstanding patient balances.
• Obtain and maintain accurate patient information.
• Coordinate patient check-out and follow-up appointments.
• Communicate effectively with clinical staff and providers.
• Maintain an organized and welcoming front office environment.
• Assist with additional administrative duties as needed.

Benefits

• Competitive pay based on experience.
• Comprehensive benefits package.
• 401(k) retirement plan.
• Paid time off.
• Seven paid holidays.
• Opportunity to grow with an established and expanding healthcare organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed