Front Desk Associate

Planet Fitness•Eustis, FL

13d•Onsite

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role involves welcoming and assisting people as they enter and exit the club, supporting members on the club floor, handling membership and retail transactions, and helping maintain a clean, safe, and welcoming facility. Associates complete online and hands-on training and are expected to contribute to a safe and healthy workplace by following applicable policies and protocols and reporting unsafe conditions or at-risk behaviors.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED Certified; training is provided by Planet Fitness.
Ability to stand and move continually throughout the club during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to lift up to 75 pounds.
Ability to bend, twist, and move into different positions to accomplish tasks.
Ability to encounter toxic chemicals during a shift and frequently clean and sanitize equipment and facilities.
Positive, upbeat, and dependable, with punctuality and a genuine desire to help others.
Clear communication and listening skills, with kindness, patience, empathy, integrity, and respect.
Ability to work as part of a team, support others, and learn through online and hands-on training.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, assist with check-in, and address questions or concerns.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, updating contact or billing information, cancellations, collecting unpaid balances, and transferring memberships.
Make calls to prospective members and conduct tours to assess their membership needs.
Execute retail transactions accurately and drive sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently walk all club areas, quickly address safety or policy issues, and resolve cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.