Front Desk Associate

NVISION Eye Centers•Murrieta, CA

21d

About The Position

NVISION® Eye Centers is seeking a Front Desk Associate for its fast-paced ophthalmology center in Murrieta. The position serves as the first point of contact for patients in a high-traffic medical office and helps keep the center running smoothly so patients are seen in a timely manner. The associate manages calls and appointments, coordinates patient files and documentation, welcomes patients and guides them through the initial consultation process, and handles administrative and billing-related tasks. The role emphasizes clear, respectful communication and delivering an exceptional patient experience.

Requirements

High school diploma or equivalent.
Desire to provide an exceptional patient experience.

Nice To Haves

Two or more years of ophthalmology or healthcare experience preferred.

Responsibilities

Manage incoming phone calls, screen calls to determine the information needed, and confirm or reschedule appointments.
Coordinate patient files and ensure that each file contains proper documentation.
Greet patients enthusiastically and guide them through the initial steps of the consultation process.
Obtain authorizations for medical patients.
Scan and enter insurance cards and verify the accuracy of information.
Audit invoices against purchase orders, research discrepancies, and approve invoices for payment.
Investigate problems with obtaining payment for bills.
Make efforts to add value or improve the customer experience, advocate for customers, and promote fair and timely resolution of issues.
Prepare charts for the next day's appointments.
Have patients complete appropriate paperwork, explain the process flow, and clearly communicate expectations.
Handle center correspondence using concise, honest, and respectful written and verbal communication.