Front Desk Associate
CLUB4 FITNESS•Bayou Cane, LA
•Onsite
About The Position
The Front Desk Associate provides superior customer service to current CLUB4 Fitness members and prospective members. The role handles front desk activities, supports membership sign-ups, gives facility tours, updates member accounts, responds to questions and concerns, and helps maintain the Club’s cleanliness.
Requirements
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability.
- Exceptional customer service skills and the ability to interact positively and professionally with members and coworkers while exceeding member expectations.
- Strong listening skills, empathy, and the ability to problem-solve in partnership with Club management personnel.
- Demonstrate diplomacy and professionalism in all interactions, using appropriate behavior and language.
- High school diploma or GED equivalent required.
Nice To Haves
- Customer service background preferred.
- CPR/AED certification preferred.
Responsibilities
- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle front desk-related activities.
- Answer phones in a friendly manner and assist callers with questions.
- Check members into the PEAK/ABC IGNITE purchasing system.
- Assist with the new membership sign-up process.
- Take prospective members on tours of the Club facility.
- Update member account information as needed.
- Respond to member questions and concerns in a timely and professional manner, escalating issues to the Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the Club.
- Complete daily Club cleaning assignments.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
