Front Desk Associate

Gulf Breeze • Gulf Breeze, FL

11d

About The Position

The Front Desk Associate at Hampton Inn & Suites Gulf Breeze is responsible for guest relations, including checking guests in and out, responding to inquiries, making or modifying reservations, and recommending local activities and dining options. The associate may occasionally clean or assist other departments as needed. The role aims to ensure guests have a pleasant and comfortable stay.

The associate is expected to provide a welcoming environment, communicate professionally, handle payments accurately, protect guest privacy, resolve complaints promptly, complete required brand and company training, and work toward full guest satisfaction. This role requires flexibility to work scheduled shifts and the ability to work with little or no supervision while meeting performance standards.

Requirements

• High school diploma or GED.
• Flexibility to work in shifts and report for scheduled shifts.
• Ability to work with little or no supervision while meeting high-performance standards.
• Excellent organization skills.
• Ability to follow instructions.
• Computer literacy.
• Ability to communicate effectively and professionally with guests.
• Energetic and outgoing personality.
• Ability to handle cash and credit cards accurately.

Nice To Haves

• Work experience in customer service in the hospitality field.
• Experience with hotel operation systems.

Responsibilities

• Provide a welcoming environment at all times.
• Handle guest check-in and check-out.
• Respond to guest inquiries and make or modify reservations.
• Recommend local activities and dining options.
• Occasionally clean or assist other departments as needed.
• Use courteous phone etiquette and communicate professionally with guests.
• Handle cash and credit card transactions accurately.
• Demonstrate teamwork and protect guest information and privacy.
• Attempt to resolve complaints immediately and take ownership of situations.
• Complete all brand and company training in a timely manner.
• Strive to achieve 100% guest satisfaction.

Benefits

• Employer matching 401(k) retirement plan.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Free life insurance.
• Vacation pay.
• Holiday pay.
• Management training.
• Hilton employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED