Front Desk Associate

Planet Fitness•Erie, PA

5d•Onsite

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests, creating an exceptional Judgement Free member experience. The role welcomes people into the club, supports them with questions and membership needs, promotes a welcoming club environment, and helps maintain clean, safe and orderly facilities. Team members are expected to contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Continual standing and movement throughout the club during a shift.
Continual in-person or phone communication to exchange information during a shift.
Ability to lift up to 75 pounds.
Will encounter toxic chemicals during a shift.
Frequent cleaning and sanitizing of equipment and facilities.
Ability to move into different positions, including bending and twisting, to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Promote the Judgement Free Zone by connecting with members on the club floor, offering assistance and supporting their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, updating contact or billing information, cancellations, collecting unpaid balances, and transferring memberships.
Make calls to prospective members and conduct tours, assessing their membership needs.
Execute retail transactions accurately and drive sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces and assigned areas.
Keep restrooms clean and sanitized, stocked and clutter-free according to the routine cleaning schedule.
Frequently walk all club areas, quickly address safety or policy issues, and resolve cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.